Below are some of the most common questions our customers ask. Click the question to reveal details. If you don’t find the answer to your questions, please get in touch.

General

Are the mats safe?
All our EVA foam and rubber products are 100% non-toxic and are independently tested and certified in the UK by SATRA, the materials testing agency.
What are the mats made from?
All our EVA products are made from high-quality, closed-cell (non-absorbing), Ethylene vinyl Acetate (EVA) foam with Polyethylene (PE) for added flexibility and resistance to tearing. Our foam 100% non-toxic and formamide free. All products are independently tested and certified in the UK by SATRA, the materials testing agency.
Can I combine different mats?
Yes, usually mats of the same size, thickness and interlocking edge can be used together to make a totally unique floor! Look our for 'compatible with' on the product page to see compatible products.
Can the foam mats be used outside?
We recommend our EVA foam mats be used outside as a temporary solution only. All rubber and PVC tiles can be used outside permanently.
Are the mats in stock?
Yes, all product shown are in stock and available for immediate dispatch unless otherwise stated.
Can I get a sample?
Yes, you can buy samples of all our mats online!
Can I collect my order?
Yes, you can choose 'collect in person' at the checkout and arrange to collect your order from our warehouse in Essex, UK.

Installation

What are the delivery charges for orders from the Online Shop?
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Do surfaces need to be prepared?
Softfloor requires virtually no preparation to lay, no need to pre-screed existing concrete. Ideal for uneven floors! Lay directly on to wooden floors, short grass, patio tiles, decking, carpet, concrete, paving etc.
Can the foam mats be fixed down permanently?
Yes, we recommend NEC approved double sided fixing tape for fixing down EVA foam mats. IMPORTANT It is advisable to leave a 1/4 inch gap around your floor area to allow for expansion and reduce the risk of the mats lifting.
Can mats be fitted above under floor heating?
Although we have laid our soft mats on heated floors, we recommend finding alternative flooring for permanent domestic installations on heated floors. To prevent warped surfaces and condensation damage, please ensure to leave room for expansion/contraction of floor tiles and do not seal air-tight.
Can the foam mats be cut to fit?
Yes, the mats can be cut for a custom fit. In this case you should order a little more than your room size and trim along two walls in the room using. The mat are easily cut using an stanley knife or a utility knife and a straight edge. When cutting the mats leave at least a 1/4 inch gap (6-9 mm) between the mat and the wall for any expansion.
How long do the mats last?
Our EVA foam mats are very durable and should last for many years in reasonable conditions. However, they are not indestructible and can be indented permanently or even cut by sharp objects such as stiletto heel shoes. A 1 year manufacturers guarantee is provided with all our mats for your peace of mind.
What is the best way to clean the mats?
For dry dirt, dust and gravel it is best to sweep or vacuum the mats. For stubborn dirt and spillages, it is best to wipe the mats with a damp cloth and mild detergent.
Do you offer a fitting service?
Only for large areas, such as events and trade shows, please enquire.

Delivery

Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses as a signature is required for all deliveries.
Do you deliver to BFPO addresses?
Unfortunately we do not deliver to BFPO addresses at this time.
Despatch & Delivery Times
Orders are usually despatched next working day Monday to Friday and are usually delivered within 3 working days after despatch. We are unable to guarantee delivery times or call before delivery. A signature is usually required on receipt, so please make sure someone is available at the delivery address. To arrange a weekend delivery, please contact our sales team. If for any reason we are unable to despatch your order, or if you have chosen to collect your order, a member of our sales team will contact you with further details.
What are the delivery charges for orders from the Online Shop?
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Which payment methods are accepted in the Online Shop?
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How long will delivery take?
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How secure is shopping in the Online Shop? Is my data protected?
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What exactly happens after ordering?
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Do I receive an invoice for my order?
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